Warranty & Policy

WARRANTY

Helifar provides 12-month warranty, please feel free to contact us for refund and replacement if there are any issues with your purchase.

 

30-Day Return for Any Reason 

If you are not satisfied with your new product, you can return it to us within 30 days of purchase to receive the full refund for any reason after contacting us. If the reason for return is not quality-related, the customer must pay the return shipping costs.

 

12-Month Warranty (Few products depend on the manual in the package)

  • Please note that the warranty of a replacement begins from the date of original purchase.
  • Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the product is defective and under warranty,please send a clear photo or video showing the defect(s) by email, these should be taken under good lighting. You can submit a message directly on our website (CONTACT US page). Or please kindly send an email to cs@helifar.com, once we receive your email, you will get the best solutions in 24 hours.
  • If the return is determined, an authorized helifar reseller order number/a receipt is also needed. If a product is returned to us with no returns number, we will be unable to correctly issue a refund or fix any faulty item.A dated sales receipt from Amazon that shows the history of the order in detail. If you do not have a proof, you might contact them to see if they can provide a copy of the receipt.
  • The uncovered Items:
  • Gifts& Free products
  • Lost or stolen products
  • Improperly operated products
  • Purchases from unauthorized resellers
  • Purchases made over 12months ago (unless otherwise stated)
  • Product quality problems caused by force majeure(such as typhoons, rainstorms,  earthquakes, floods and so on).
  • Our major authorized Reseller are Zanbase, Gearbest and Amazon.com LLC. For more information, please contact us at cs@helifar.com

 

 

 

Privacy Policy

Helifar values the privacy of our visitors/customers greatly and takes every known precaution to guard the information we collected. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The following is a detailed explanation for the privacy policy of helifar.

 

What information do we collect?

Helifar believes it is important for you to know what types of information we collect when you visit our site. We now only collect email address from you when you subscribe to our newsletter or send an email. You may, however, visit our site anonymously.

 

Why do we collect this information?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website and your shopping experience (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To administer a contest, special promotion, survey, activity or other site feature
  • To send periodic emails

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or Service.

 

So far, helifar.com is not able to purchase directly. However the privacy of your information is still our important responsibility.